RFP: Development of Online Training Modules

Request for Proposal (RFP): Development of Online Training Modules for  Elder Abuse Investigators, Detectives, and other Criminal Justice Systems Professionals[1]

The National Clearinghouse on Abuse in Later Life (NCALL), a project of End Domestic Abuse Wisconsin – the Wisconsin Coalition Against Domestic Violence (End Abuse) is seeking proposals for an expert Instructional Course Designer/E-Learning Strategist to lead the development of a series of online training modules for elder abuse detectives and other investigating criminal justice system professionals. NCALL is a long-time national leader, technical assistance provider, and resource center on abuse in later life. Since 1999, NCALL has addressed gaps and challenges within the criminal justice system’s responses to older victims by working collaboratively with subject matter experts and law enforcement entities to develop several training curricula and deliver training to law enforcement professionals across the country.

This project aims to develop 10-12 original, interactive, high-quality, online modules, each approximately 10-30 minutes in length. The Elder Abuse Investigators Online Training Modules created through this project will provide law enforcement with investigative tools and strategies to enhance victim safety, promote offender accountability, and help build an effective case for charging in elder abuse cases. These modules will leverage existing content and resources from NCALL’s existing Elder Abuse Investigations: Training for Detectives and Other Investigators curricula to address the knowledge gaps for law enforcement professionals who are unable to attend the training in person. The completed modules will be made available online on NCALL’s website and linked from other websites, including the U.S. Department of Justice’s Elder Justice Initiative website.

The contracted consultant in this position will work collaboratively with lead NCALL staff and other contracted project consultants who will provide subject matter expertise to co-construct this online modules series using the Articulate 360 software (including Storyline 360 and Rise 360), Adobe Captivate, and other programs to successfully implement the desired outcomes of the project.

Project Period and Key Dates

The expected project period will be from November 1, 2019 – July 1, 2020. The following hypothetical timeline is designed for a proposed release date for the modules series by no later than World Elder Abuse Awareness Day (June 15) 2020. Key dates are as follows (tentative):[2]


Submission Period for Proposals


September 23, 2019 – October 14, 2019
Expected execution date of project contract October 28, 2019
Module Content Development and Review Phase November 1, 2019 – May 31, 2020
Online Training Module Series release date June 15, 2020
Date services are to be completed, final invoices submitted June 30, 2020

The contracted consultant on this project is expected to deliver all project outputs by the respective specified deadlines.

Scope of Services

The contracted consultant on this project will provide the following services for this project:

  • Consult frequently and attend scheduled meetings with lead NCALL staff and other contracted consultants to seek perspective and viewpoints across the project on the project’s overall needs;
  • Promote & foster creativity & innovation for design solutions during online module development process and develop high quality graphics and other tools necessary to complete the development of a course;
  • Work collaboratively to determine and implement the construction of online learning modules using appropriate learning strategies, pedagogically sound learning objectives, and effective technological designs and delivery methods;
  • Continuously assess, execute, and monitor the production of the deliverables to ensure the methodology and technological supports are informed by best practices within relevant fields, and are engaging, progressive, interactive, and aligned with NCALL’s mission, the mission of the project funder, and the project’s overall objectives;
  • Provide expertise and leadership on the development of module content and design that is compliant with all federal laws, including laws related to accessibility for people with disabilities, Deaf/Hoh, language access, and other access concerns;
  • Provide leadership and project management related to project timeline and deliverables and will prioritize resources availability, monitor and maintain their budget, and manage project risk;
  • Submit for review interim progress reports to lead NCALL staff detailing advancement of the project’s objectives and the services provided to ensure the project is on the right track.

Qualifications of Bidder

The contracted consultant for this project must possess an array of qualifications that include, but are not limited to:

  • Proven experience using author tools including Articulate Storyline, Adobe Captivate, Audacity or similar software, HTML/XML, and mobile technologies to create/author online training modules and similar eLearning products;
  • Proven track record of working independently to create high-quality e-learning products that present content in formats appropriate for a range of adult learners;
  • Demonstrable visual design skills, including demonstrated experience in Adobe Photoshop and Illustrator;
  • Experience developing for Section 508 compliance and SCORM 2004 conformity;
  • Confirmed knowledge or experience in cooperative, team-oriented instructional design methods and learning theories;
  • Passion for mission driven work, including work to enhance the safety and quality of life of older victims of abuse and violence.

Requirements of RFP proposal

Bidders to this project should submit proposals in a similar format as provided in the template included in this RFP. All proposals must be submitted in electronic copy with the header: “Bidder Proposal: Development of Online Training Modules for Elder Abuse Investigators, Detectives, and other Criminal Justice Systems Professionals RFP”.

Each bidder to this RFP is expected to fully inform themselves on all aspects of the work required to be performed during this project. The bidder, through a written electronic proposal, will need to provide evidence of their proven ability and experience to undertake the duties detailed in this RFP and their appreciation of the role of key stakeholders and issues (technical, other) present in achieving the objectives of this project. The proposal must also describe their approach to delivering the services required for successful completion of the project, including their understanding of mission-driven, nonprofit work to support older victims of violence. The proposal should also detail their understanding of common technical and other issues that may be present in this development and implementation process and their plan to address those challenges in their services.

All proposals must be submitted by written, electronic copy by 11:59 PM on Monday, October 14, 2019.

All proposals are to be submitted to NCALL’s Associate Director, Juanita Davis (jdavis@ncall.us), and NCALL’s Justice Systems Coordinator, Ann Laatsch (alaatsch@ncall.us). NCALL reserves the right to seek clarification or additional information from any Bidder related to their proposal.

For more information about this project, contact Ann Laatsch (alaatsch@ncall.us).  For more information about NCALL, see www.ncall.us.  NCALL is a project of End Domestic Abuse Wisconsin.

Online Training Modules for Elder Abuse Investigators, Detectives, and other Criminal Justice Systems Professionals RFP – Proposal Template

 Bidder’s Details:

Full Name: ___________________________________________________________________

Postal Address: ___________________________________________________________________

Phone number:  ___________________________________________________________________

Contact Officer Information (if different than above): ___________________________________________________________________

Contract Manager:

Please provide this information if the person responsible for general liaison and accepting and issuing any written notices under any awarded contract.

Name/position title: ___________________________________________________________________

Telephone: ___________________________________________________________________

Mobile: ___________________________________________________________________

Email: ___________________________________________________________________

Bidder’s Proposal

Describe how you will provide the services meet the requirements set out in this proposal. Please be sure to include your methods, and workplan.

Proven Capacity

Provide evidence of your skills, abilities, and experience in providing the services and handling the potential challenges and issues noted in this proposal. Please share your experience working with key stakeholders who are mission-driven, nonprofit entities like NCALL who advance issues related to older victims of violence. Please offer specific evidence of how you/your company/team are most capable to deliver the services. Finally, please describe your ability to complete this project on time and to deliver a high quality final product.

Specified Personnel

Provide a detailed list of who will perform what services. Please attach CVs and/or resumes for all personnel listed as well as rates and anticipated time spent on this project. Be sure to include details related to any subcontractors that the Bidder proposes to engage to deliver the services and an explanation for using subcontractors.


Prepare a detailed itemized budget in your proposal, including specification of consultancy fees, administrative support (and other) charges, and the number of hours/days proposed to be devoted to the project.

Conflict of Interest

In your proposal, affirm that there no conflict of interest (real or perceived) with undertaking the role of contracted consultant for this project and/or include a recommended plan to manage the conflict of interest in your proposal.


All bidders must ensure in writing that it and its subcontractors maintain insurance policies (i.e. liability insurances) relevant to the delivery of services identified in this RFP, in the event that the Bidder is awarded the contract.

Equipment and licenses

All bidders must ensure in writing that it and its subcontractors possess and maintain all equipment, programmatic and professional and other licenses required and relevant to the delivery of services detailed in this RFP, in the event that the Bidder is awarded the contract.

Other Relevant Information

Provide any additional details, information, evidence you deem appropriate to providing RFP evaluators to effectively determine your ability to deliver the services detailed in this project.

[1] This project is funded by with funding from the US Department of Justice’s Office on Violence Against Women, Grant No. 2016-TA-AX-K077. All federal guidelines and per diem rates apply.

[2] The expert consultant for this project will collaborate with lead NCALL staff to determine the feasibility of this timeline and the details of the project work plan.


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