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Systems Change

Systems change involves examining how individual agencies and systems respond to cases of elder abuse.  Professionals and teams identify gaps in service, training, and communication and work to improve the response to individual victims and the community.  Systems change may also involve evaluating how agencies or systems interact with each other and coordinate their response across different points of intervention.  Policies, protocols, and practices, and training may be established or revised to enhance a seamless response that puts victims’ needs and well-being at the center: i.e., that fits the response to the person, rather than fit the person to the agency or system.  This allows victims to receive quality services and access to the same options no matter which agency they contact first.  

Tools to assist professionals with evaluating systems and improving responses include Response to Elder Abuse:  Self Assessment Workbooks by NCALL and Domestic Violence Safety and Accountability Audits created by Praxis International.  To learn more about system change, consider applying to participate in the Praxis Advocacy Learning Center.